SLA & uptime.
We don't hide behind vague promises. If the edge network breaches a performance threshold below, a service credit is issued against your account automatically — no ticket required.
18.4ms
clean traffic ratio: 99.998%
90-day edge infrastructure reliability
Automated service credits.
If availability falls below 99.90% in a billing period, credits apply automatically to your next statement.
Severity & escalation.
Maximum response windows by priority, with automatic escalation for the most severe cases.
Complete cluster outage, routing table collapse, or active data corruption. Zero workaround available.
Core platform features non-operational, or roundtrip latency above 500ms. Partial workaround exists.
Minor edge anomalies, cosmetic dashboard inconsistencies, or non-blocking API errors.
General technical inquiries, documentation clarifications, or custom pipeline requests.
Downtime, defined
Downtime is counted when the edge network returns a 5xx error rate above 5% across your regional cluster, over a trailing 5-minute window.
Filing a claim
Disputes must be filed within 30 days of the incident with timestamped latency logs attached. Validated claims post directly to your credit balance.
Check the live status page.
Regional packet loss, per-cluster metrics, and scheduled zero-downtime maintenance windows — audited 24/7.